Data deletion

What you can request

You may request one or more of the following actions:

• Delete your AvisaFlow user account.
• Delete your business workspace and its data when you have authority to do so.
• Delete or anonymize associated appointments, clients, notes, files, and operational records.
• Delete the Meta and WhatsApp connection stored by AvisaFlow.
• Delete identifiers such as the WABA ID, Phone Number ID, verified name, and quality data.
• Delete the encrypted access token and template or automation configuration.
• Object to specific processing or request a copy before deletion.

Information to include

Include only the information needed to locate the account and validate your authority:

• Your full name.
• The email used to sign in to AvisaFlow.
• The business or workspace name.
• Your country and the final four digits of the WhatsApp number, when relevant.
• A clear description of the data you want deleted.
• Whether you want the whole account deleted or only the WhatsApp connection removed.

We may request additional information through a secure channel to verify identity, legal representation, or business administration rights. This protects accounts from unauthorized deletion requests.

How the request is processed

1. We acknowledge the request through the email address used to submit it.
2. We verify identity, authority, and scope.
3. We explain whether the request can proceed or whether more information is needed.
4. We delete, disconnect, or anonymize the data covered by the approved request.
5. We send confirmation when processing is complete.

Under applicable Mexican law, we communicate our determination within 20 business days after receiving a complete request. When approved, we make it effective within the next 15 business days. We may complete it earlier when complexity and legal retention duties allow.

Meta and WhatsApp data

When WhatsApp is connected through Meta Embedded Signup, AvisaFlow may store the WhatsApp Business Account ID, Phone Number ID, display number, verified name, quality rating, template names, delivery statuses, and an encrypted access token. The two-step verification PIN is used during registration and is not stored.

An approved request removes the covered credentials and identifiers from AvisaFlow. It does not automatically delete your Meta account, business portfolio, WABA, WhatsApp number, templates, or information Meta retains under its own policies. Use Meta or WhatsApp tools to delete those assets.

If you are a customer of a business using AvisaFlow

The business where you booked an appointment is normally the controller of your data, and AvisaFlow acts as its service provider or processor. Contact that business first. If you cannot identify it or receive no response, email us with the business name and the minimum information needed to locate the record. We will coordinate with the business when required.

Information that may be retained temporarily

Certain information may be retained for the period required by law or while necessary for billing and tax duties, fraud prevention, security, audits, disputes, legal claims, or government orders. Backup copies are deleted or overwritten according to applicable backup cycles and remain restricted in the meantime.

When immediate deletion is not permitted, we restrict the information to the applicable legal purpose and delete or anonymize it when the retention period ends.

Subscriptions and deletion

Deleting data does not always cancel an active subscription automatically. To prevent future charges, cancel renewal through the billing portal or include cancellation in your request. Invoices and tax records may remain subject to legal retention requirements.

Contact and complaints

For questions, status updates, or complaints, email hola@avisaflow.com. You may also read our Privacy Notice and Terms of Service.